Privacy Policy

Introduction

Welcome to Technologie Scaling Process Inc. ("Scaling Process", "we", "us", or "our"). This Privacy Policy aims to inform you about how we collect, use, store, and protect your personal information. By using our services or interacting with our advertisements, you agree to the practices described in this policy.

SMS & Data Privacy

We value the privacy of your personal information and are committed to protecting it - especially as it pertains to SMS communication.

Data Collection for Messaging:

When you opt in to receive SMS messages from Technologie Scaling Process Inc., we may collect and store the following information:

• Your mobile phone number
• The content of the messages exchanged
• Timestamps and delivery status
• Information regarding your consent preferences

This data is used strictly to deliver automated messages such as booking confirmations, reminders, service updates, and promotional content related to Technologie Scaling Process Inc. services.

No Data Selling Policy

We do not sell your personal data including your phone number or any messaging-related data to third parties under any circumstances.

Data Sharing and Use

Your data will only be shared under the following limited and lawful scenarios:

• Service Providers: Only with vendors and third-party tools that help us deliver SMS services (e.g., Twilio) or manage our customer communication platforms.
• Legal Obligations: If required by law or to respond to lawful requests by public authorities (e.g., court orders, subpoenas).
• Business Transfers: In the event of a merger, acquisition, or sale of company assets, personal data may be part of the transferred assets subject to the same privacy commitments.
• User Consent: We may share information if you give us explicit written or digital consent to do so.

We do not sell your SMS opt-in data (your consent to receive texts and your text messages), and we do not share it with third parties for their own marketing.

Message Privacy

All messages are securely processed and stored in compliance with applicable data protection laws. Only authorized personnel and service providers have access to message content and related data.

Data We Collect

Information You Provide:

• Phone number (including for SMS communication)
• Email address
• Name
• Information about your business or needs
• Revenue of the company and budget for projects (optional)

Information We Automatically Collect:

• User activity on our website, including pages visited and actions taken
• Cookie data
• Your IP address, your browser and device type, and where your visit came from (the ad, campaign or link, including Google or Meta ad click IDs)
• Information collected via Facebook Pixel, Google Tag, Microsoft Clarity, and Google Analytics

SMS-Specific Collection:

• Timestamp and delivery status of messages
• Content of replies (e.g., "STOP", "HELP")
• Consent record for SMS enrollment

How We Use Your Data

We use your data to:

• Generate leads for acquiring new clients
• Analyze and improve our services
• Send you emails and text messages (SMS) about your request after you fill in a form or book a call (for example confirmations, reminders and follow-ups), and promotions if you opt in (reply STOP to any text to stop them)
• Deliver automated SMS messages related to appointments, updates, and offers
• Measure which ads bring us visitors and clients and improve who sees them, and show our ads again to people who visited our site or contacted us (retargeting), on platforms such as Meta (Facebook, Instagram) and Google

Data Sharing

We do not sell your personal information, including phone numbers or messaging content.

We only share data under the following conditions:

• Service Providers: To the platforms we use to run our website, bookings, CRM, messages and ads: GoHighLevel and Twilio (CRM, emails and text messages), Cal.com (call bookings), Supabase (database), Vercel (hosting), Resend (emails), Sentry (error reports), Slack (internal team alerts), Wistia (videos), Google (Analytics, Tag Manager, Ads), Microsoft Clarity and Meta (Facebook and Instagram ads).
• Advertising partners (Meta): When you fill in a form or book a call, our server shares your contact details (email, phone number and name) with Meta in coded (hashed) form, with your IP address, browser type, a coded visitor ID, and Meta's cookie and ad click IDs, to measure and improve our ads. We may also show our ads again to people who visited our site, watched our videos or contacted us (retargeting), using audiences built from site visits, video views or coded (hashed) lists of our contacts. Your browser's cookie settings do not stop what our server sends; to opt out of it or of our contact lists, write to us.
• Legal Requirements: When required by law or legal process.
• Business Transfers: In the case of a merger, sale, or acquisition under continued data protection obligations.
• User Consent: If you explicitly authorize it.

We do not share your personal data with affiliate businesses or other third parties for their own marketing.

Data Storage and Security:

• Data is stored securely within our CRM and with third-party providers
• We employ 2FA and encryption to protect your data
• Data is retained for as long as it is needed to fulfill the purposes outlined in this policy

User Rights and Consent

• Users can opt out of data collection by contacting us at gabriel@scalingprocess.io
• Users have the right to request deletion of their data
• By using our website, you agree to the use of these tools as described in this policy. You can opt out at any time by writing to us, through your browser's cookie settings, or in your Facebook ad preferences. On Facebook lead forms, consent is given with a checkbox.

Legal and Compliance

We adhere to GDPR, CCPA, and PIPEDA regulations. Our CEO & Founder oversees our privacy practices, with quarterly audits for compliance.

Age Restriction

We do not target users under 18. Users under 18 who inadvertently provide data can request its deletion.

Policy Updates

We reserve the right to update this Privacy Policy at any time. Users are responsible for keeping track of changes.

Contact Us

For any questions about this Privacy Policy, please contact us at gabriel@scalingprocess.io.

By engaging with our website, you acknowledge and agree with the terms stipulated in this Privacy Policy. Stay updated by routinely reviewing this policy.